Shipping Policy

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each Customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

We will accept return of merchandise, all merchandise must be returned in original packaging, will be accepted ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. No merchandise will be accepted without prior approval and a fully completed copy of the Return Authorisation Form which can be obtained from TWNR.

Faulty or Incorrect Merchandise

All Products are at the Customer's risk immediately they leave Think Water Northern Rivers (TWNR) premises. The Customer is responsible for insuring the Products from then. 

If requested by TWNR the Customer must pay to TWNR any costs incurred by TWNR as a result of a failure by the Customer to accept a delivery of the Products or for any delay in acceptance of a delivery.

TWNR will not under any circumstances be liable for:

1. any Damage due to transport, unloading or packaging of Products; or
2. damage to property caused by entering premises to deliver the goods.

While TWNR will endeavour to meet any agreed delivery timeframes requested by the Customer, TWNR is not be liable for any delay.

We will, upon your request in writing, replace any merchandise that is received in a faulty condition or as a result of a picking error. No merchandise will be accepted or replacements issued without prior approval to return said merchandise. Any returned merchandise must include a fully completed copy of the Return Authorisation Form which can be obtained from TWNR.